Faq

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faq
01. Are XPERTSIGN’s eSignatures legally binding?

Yes. eSignatures made through XPERTSIGN are legally binding and comply with major eSignature regulations such as the ESIGN Act (U.S.) and eIDAS (EU). Each signature includes a detailed audit trail, complete with timestamps and IP addresses, ensuring document authenticity and accountability.

02. Is my data secure with XPERTSIGN?

Absolutely. XPERTSIGN uses bank-level encryption (AES-256) and secure cloud storage to protect all your documents and signatures. Access is fully encrypted and monitored, ensuring that your data remains private and safe.

03. Do I need to install anything to use XPERTSIGN?

No installation is required. XPERTSIGN is a cloud-based platform, accessible via any web browser on your desktop, tablet, or mobile device.

04. Who needs an XPERTSIGN account?

Only senders (those who upload or request signatures) need an XPERTSIGN account. Recipients (those who only sign documents) do not need an account and can sign for free directly from their email.

05. What is a “Sender”?

A Sender is someone who:
Uploads documents for signing
Signs documents themselves
Sends signature requests to others
Senders require a valid XPERTSIGN subscription.

06. What is a “Template”?

Templates allow you to reuse documents that need to be sent for signature frequently. Save commonly used forms with pre-placed fields (name, date, signature) to speed up your workflow and ensure consistency.

07. Does XPERTSIGN offer a free trial?

Yes. XPERTSIGN offers a 30-day free trial of its premium features. You can cancel at any time within the trial period without being charged.

08. Will my subscription auto-renew?

Yes. Subscriptions (monthly or annual) are automatically renewed unless cancelled through your account settings.

09. Do recipients have to pay anything to sign?

No. Signing through XPERTSIGN is completely free for recipients. They don’t need an account and can sign using just a browser.

10. Can I store signed documents with XPERTSIGN?

Yes. All signed documents are automatically stored in your secure XPERTSIGN account. You can access, download, or organize them anytime.

11. I still need help. What should I do?

We’re here to help! Simply reach out to our support team at [support@xpertsign.com] or through the help section in your dashboard.